RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at sales@suffolksigns.co.uk. Please note that returns will need to be sent to the following address:
suffolk Signs, 33 Western Avenue, Suffolk, IP11 9SL.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@suffolksigns.co.uk.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or bespoke signs.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 5 business days have passed since we’ve approved your return, please contact us at sales@suffolksigns.co.uk.

Need help?

Contact us at sales@suffolksigns.co.uk for questions related to refunds and returns.